brinwellllc.com wants you to be satisfied with every pair of shoes.

If you are not completely satisfied with your purchase, we offer a conditional return and exchange service.

Please read the following policy carefully before applying for a return or exchange.

  1. Scope of Returns and Exchanges
    We accept return and exchange requests that meet the following conditions:
    The item is unworn and unused.
    The item is in its original condition (no wear, no stains).
    The original packaging, shoebox, and all accessories are retained.
    The application must be submitted within the specified return period.
  2. Return Time Limit
    Customers must submit a return or exchange request within:
    14 days of receiving the item.

Applications submitted after this period will not be accepted.

  1. Situations Where Returns and Exchanges Are Not Supported
    Returns and exchanges are not supported in the following situations:
    Worn or used items
    Problems caused by human error
    Unauthorized returns
    Exceeding the return period
    Clearance or special offer items (if marked as non-refundable/exchangeable on the page)
  2. Refund Processing
    Refunds will be processed after receiving and inspecting the returned item.

The refund process is as follows:
Inspect the product’s condition
Confirm that it meets the return conditions
Refund via the original payment method
Processing time is usually:
5–10 business days (bank processing time may vary)

  1. Exchange Policy
    If you need to exchange an item (e.g., the size doesn’t fit), please contact customer service for assistance.

Exchange Rules:
Only exchanges of the same style in different sizes are supported.
Depending on inventory.
Reshipping may take time.

  1. Return Shipping Costs
    For returns due to size issues or personal reasons: shipping costs are borne by the customer. For returns due to product quality issues or incorrect items: shipping costs are borne by us.
  2. Return Process
    To apply for a return, please follow these steps:
    Contact customer service via email
    Provide the order number and a description of the problem
    Obtain a return address and authorization
    Return the item as instructed
    Wait for review and refund processing
  3. Notes
    Returns without customer service authorization may not be processed.
    Do not send unconfirmed packages back directly.
    We recommend using a trackable logistics method to return the item.
  4. Our Commitment
    We focus on providing high-quality men’s genuine leather shoes and strive to ensure every customer has a good shopping experience. If you have any questions, please contact us:
    Company: BRINWELL LLC
    Address: 1406 S Division St Apt C Moses Lake WA 98837
    Phone: +1 (564) 249-5282
    Email: ackiey@brinwellllc.com